Antioch Auto Repair

Monthly Archives: July 2017

D&K Automotive

D&K Automotive

To our Friends and Clients, It has been almost 2 weeks since an after-hours fire devastated our business, and although we are making progress towards reopening, it is slow going.  The fire was primarily contained in one vehicle, the vehicle that started this all, but the smoke and heat damage to the building was extensive and that is where most the time is involved. Between inspections by the Fire Department, PG&E, Electrical contractor and such, this appears to be an approx. 90 day process and that puts us reopening around the end of October. At this point it looks like all of our employees are staying on with us, their loyalty & dedication is greatly appreciated by myself and my family.  And from what we are being told, the building will be better than ever after the contractors are done with it, so that is good news at almost every level from this tragedy.  Our sincere hope is that you can hold out with us throughout this process as we look forward to once a ... read more

The Many Benefits of Customer Loyalty at D&K Automotive Repair

The Many Benefits of Customer Loyalty at D&K Automotive Repair

We have a customer story we want to share with the world. One of our most loyal customers, Isaac Moses, always brings his vehicles to D&K Automotive Repair. Recently, he brought in two of his vehicles for major repair, which, we admit, had a hefty price tag.   When Isaac started coming to our shop, we issued him a Customer Loyalty Card, like we do for all of our customers. This Customer Loyalty Card gives each customer 2% back on all services to be used on future services at D&K Automotive Repair.   Now that you understand some background, here’s the review Isaac gave us:     When we received this review, we paid attention. First, we love Isaac and value his feedback. Though it never hurts to ask, it is not possible for us to reduce our hourly rate for volume discounts. But it made us think about listening to our customers and doing what we can to meet their requests.   As a result, we reminded that Isaac that he was racking up 2% back wit ... read more

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