Hello D&K Customers, Friends and Family,
Last week was busy here at D&K. We have now scheduled the contractors to come in and start working! It appears that we will be no longer here at the shop starting 9/20. But of course, we can still be reached by phone. We are going to be back at it in November at this point.
Paul is still answering every phone call to help all of you with anything you may need. Even if we cannot perform the work to your vehicle we can still guide you in the right direction to get your vehicle taken care of.
We had a great meeting with our behind-the-scenes partners last week as well. We met with Rena Rennebohm (our Service Advisor Coach), Ray Kunz (our business Coach) and Terra (our Repair Pal representative) to discuss our Grand Opening! We are excited to get back to helping all of you again. After all, that is what why we are here.
This past weekend Doug and I attended a Service Advisor training class! This class was all about how to serve you all better. Because when we return, we want to make sure that we give you the best service possible. We have learned over the years and was again reminded in this class that our customers care mostly about the service experience.
Have a great week!